Terms of service

Welcome to zoraizo.com. The terms “we”, “us” and “our” refer to zoraizo.com, which operates this store and website, including all related information, content, tools, products, and services (the “Services”). These Terms & Conditions (“Terms”) govern your use of our Services and your purchase of products through our website.

By placing an order or using our Services, you confirm that you have read, understood, and agree to these Terms in full. If you do not agree, please do not access or use our Services.
For any questions regarding these Terms, please contact us at hello@zoraizo.com.

Access and Account
By using our Services, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. To place orders, you may use a guest account or create a registered account. You are responsible for providing accurate, current, and complete information at checkout and maintaining the security of your account. Any activity through your account is your responsibility. You may not transfer, sell, or assign your account without our written consent.

Our Products
We strive to provide accurate product information, but product colors, images, and packaging may differ from what is shown online due to device or screen differences. Product dimensions and weights are approximate and may vary slightly. Availability is subject to change without notice. We reserve the right to modify product descriptions, discontinue products, or limit quantities at our discretion.

Orders
Placing an order constitutes an offer to purchase from us. Orders are not confirmed until we send a dispatch notification. We reserve the right to refuse or cancel orders at our discretion, including due to stock unavailability, pricing errors, or inaccuracies in product information. Orders must be for personal use only and not for resale or export.

Pricing and Payment
All prices are in GBP (£) and include VAT where applicable. Shipping, handling, and import duties (if any) are not included unless specified at checkout. Payment is due at the time of purchase via secure payment methods. We do not store card details. By providing payment information, you confirm that you are authorised to use it and will pay all charges incurred.

Shipping and Delivery
Delivery times are estimates only. We are not responsible for delays caused by carriers, customs, or events outside our control. Title and risk of loss pass to you upon delivery.

Certain remote UK areas may incur additional shipping charges, which will be displayed during checkout.

Returns and Refunds
Most items can be returned within 14 days of delivery provided they are unused, in original packaging, and in resalable condition. To return an item, contact us at hello@zoraizo.com with your order number and reason for return.

Return methods include self-arranged postage to the address we provide or a collection service (if available; additional fees may apply). Refunds are processed within 7 working days after we receive and inspect returned items. For change-of-mind returns, original shipping costs and any applicable return fees may be deducted.

Certain items, including personal care products, opened consumables, and customised items, are non-returnable unless faulty. For damaged or incorrect items, notify us within 7 days of delivery. We may request photographs to verify the issue and will arrange a replacement, repair, or refund as appropriate.

Health and Product Use
Our products are intended for general use and are not a substitute for professional advice, diagnosis, or treatment. Consult a qualified healthcare provider if you are pregnant, breastfeeding, taking medication, or managing a medical condition. You assume full responsibility for your use of our products.

Promotions and Discounts
Promotional offers must be applied at checkout. Offers cannot be combined or used retrospectively unless stated. Some products may be excluded from promotions. We reserve the right to modify or withdraw promotions at any time.

Intellectual Property
All content on our website, including text, images, videos, graphics, product descriptions, and branding, is our property or licensed to us and is protected under UK and international intellectual property laws. You may use our Services for personal, non-commercial purposes only. Unauthorized use, reproduction, or distribution is prohibited.

Limitation of Liability
To the fullest extent permitted by law, zoraizo.com and its partners, employees, and affiliates are not liable for any indirect, incidental, or consequential losses arising from your use of the Services or products purchased. Our liability for direct losses is limited to the purchase price of the product. Nothing in these Terms limits liability for death or personal injury caused by negligence or legal obligations that cannot be excluded.

Indemnification
You agree to indemnify and hold harmless zoraizo.com, its affiliates, and service providers from any claims, damages, or losses arising from your use of our Services, breach of these Terms, or violation of any law.

Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be resolved exclusively in the courts of the UK.

Changes to Terms
We may update these Terms from time to time. The most current version is always available on our website. Continued use of our Services after changes indicates your acceptance of the updated Terms.

Contact Us
For questions regarding orders, products, returns, or these Terms, contact us at hello@zoraizo.com. We aim to respond promptly and resolve issues efficiently.