Shipping policy

Shipping Policy

At zoraizo.com, we are committed to delivering your orders safely, quickly, and reliably across the UK. All products are shipped directly from our UK fulfilment centre or from trusted UK-based partners, depending on the item.

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays. During periods of high demand, processing may take slightly longer, and additional transit time should be expected. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout. Estimated delivery times are as follows:

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

Delivery times may vary depending on product availability, remote locations, or courier delays. Some areas, such as Northern Ireland, Scottish Highlands, and offshore postcodes, may incur an additional shipping surcharge.

Delivery Addresses
Orders are delivered to the UK address provided at checkout. Please ensure your address is accurate. If no one is available to receive your order, couriers may leave delivery instructions or attempt redelivery.

Out-of-Stock Items
If an item becomes unexpectedly unavailable after your order is placed, we will notify you promptly by email. You may choose one of the following options:

  • A revised delivery timeline
  • A suitable alternative product
  • A full refund

Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us immediately at hello@zoraizo.com. We will work with the courier to resolve the issue and, if necessary, provide a replacement or refund. Please inspect your order upon arrival and notify us promptly of any issues.

Risk & Responsibility
Once your order is delivered to the address you provided, the risk of damage or loss transfers to you. We encourage you to report any issues with packaging or items immediately so we can assist.

Need It Sooner?
For express or next-day delivery options (where available), please contact us at hello@zoraizo.com. We’ll confirm feasibility and any additional charges, based on whether the product is fulfilled by us or a partner.

Contact Us
For questions or support regarding your order or our shipping policy, reach out to us at hello@zoraizo.com. Our team is committed to providing clear communication and timely assistance.

At zoraizo.com, we aim to ensure your products arrive with care, reliability, and peace of mind.